Terms & Conditions

BY CLICKING 'AGREE' OR ACCESSING THE HANGR PLATFORM, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THESE TERMS AND CONDITIONS.

1. Definitions

In these Terms and Conditions, the following terms have the meanings set out below:

"Agreement" means these Terms and Conditions together with any applicable Order or Subscription confirmation.
"Account" means your customer account on the Hangr Platform, enabling access to the Services and linked to a valid payment method.
"Authorised Users" means your officers, employees, agents, or contractors who access and use the Platform on your behalf.
"Credits" means prepaid units purchased separately from a Subscription, used to pay for 3D model generation and other consumption-based Services.
"Customer Content" means any images, files, or data you upload to the Platform, including 2D product images submitted for 3D model generation.
"Documentation" means user guides, API references, and other materials we make available at hangrsolutions.com or hangr.tech.
"Fees" means all charges payable under this Agreement, including Subscription Fees and Credit purchases.
"Generated Model" means any 3D model produced by the Platform's processing engine from your Customer Content.
"Hangr", "we", "us", "our" means Hangr Private Limited, a company incorporated in Singapore with its registered address at 49B Tuas South Ave 1, Singapore 637252.
"Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, database rights, and other proprietary rights, whether registered or unregistered.
"3D Model Viewer" means the interactive embedded viewer that Hangr generates and hosts, enabling end-users to view and interact with 3D product models on your storefront or other digital channels.
"Platform" means the Hangr SaaS platform accessible at hangrsolutions.com and hangr.tech, including all associated tools, APIs, and dashboards.
"Services" means the services Hangr provides through the Platform, including 2D-to-3D model generation, 3D viewer hosting, and associated support.
"Subscription" means your recurring access to the Platform on a plan as specified on our website and in your Order.
"Usage Limits" means the monthly view caps, model generation limits, and other thresholds applicable to your Subscription tier, as published on our website.
"Views" means each unique load of a 3D Model Viewer by an end-user on your storefront or other digital channel.

2. Scope and Acceptance

2.1 These Terms govern your access to and use of the Hangr Platform and all Services. They apply to all users including merchants, developers, and Authorised Users.

2.2 By creating an Account or using the Platform in any way, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

2.3 These Terms apply to the exclusion of any terms you may seek to impose or incorporate, unless expressly agreed in writing by Hangr.

3. Subscriptions and Access

3.1 Hangr will provide the Services in consideration of your payment of the applicable Fees and your compliance with these Terms.

3.2 Available Subscription plans, their features, and pricing are published at hangrsolutions.com and may be updated from time to time in accordance with clause 8.6. Your Order or account confirmation will specify the plan you have subscribed to.

3.3 Your Subscription grants you and your Authorised Users access to the Platform features and Usage Limits applicable to your selected plan.

3.4 User Subscriptions are non-transferable and may not be shared across multiple individuals unless Hangr expressly permits this in writing.

3.5 You may upgrade your Subscription at any time. Upgrades take effect immediately and are billed on a pro-rated basis for the remainder of the current billing period.

3.6 Downgrading your Subscription takes effect at the start of the next billing period. Credits are not lost upon downgrade.

4. Credits

4.1 Credits are prepaid units purchased separately from Subscriptions and are used to pay for model generation and other consumption-based features as described in the Documentation.

4.2 Credits are non-expiring and non-refundable. They remain in your account balance indefinitely.

4.3 Credits have no cash value and cannot be transferred to another account.

4.4 Welcome Credits may be granted to new accounts at Hangr's discretion. Welcome Credits expire within 60 days of issuance if not used.

5. Platform Use

Permitted Use

You may use the Platform solely for lawful business purposes, including the creation and deployment of 3D product viewers for your own storefronts or other authorised digital channels.

Prohibited Activities

You must not, and must ensure your Authorised Users do not:

Upload content that infringes any third-party Intellectual Property Rights or that you do not have the right to use.
Use the Platform to generate 3D models of products you do not own or have the rights to commercialise.
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Platform or Services.
Resell, sublicence, or otherwise make the Services available to third parties except as expressly permitted by Hangr in writing.
Use the Platform in any manner that could damage, disable, overburden, or impair the Platform's infrastructure.
Attempt to circumvent Usage Limits, bypass billing mechanisms, or otherwise defraud Hangr.
Use the Platform to generate, distribute, or display any content that is illegal, defamatory, obscene, or harmful.

6. 3D Model Generation

6.1 The Platform uses proprietary automated processing technology to convert your 2D product images into 3D models. The specific technologies and processing pipelines used are proprietary to Hangr and may be updated from time to time.

6.2 You acknowledge that automated 3D model generation may produce outputs that vary in quality, accuracy, or fidelity to the original product. Hangr does not guarantee that Generated Models will be defect-free or suitable for all use cases without review.

6.3 You are solely responsible for reviewing Generated Models before publishing them to your storefront and for ensuring they accurately represent your products.

7. Intellectual Property and Ownership

7.1 Hangr retains all Intellectual Property Rights in and to the Platform, its underlying technology, Software, Documentation, and any improvements or derivative works thereof.

7.2 You retain all Intellectual Property Rights in your Customer Content.

7.3 Generated Models produced from your Customer Content are owned by you, as the merchant who submitted the Customer Content and paid the applicable Credits for generation.

7.4 By using the Platform, you grant Hangr a non-exclusive, royalty-free, worldwide licence to use, display, and reproduce your Generated Models and associated Customer Content for the purposes of marketing, promotion, portfolio display, and product improvement. Hangr will not use your content in a manner that directly identifies your business without your prior consent where such identification would be commercially sensitive.

7.5 You must not remove or obscure any proprietary notices displayed within or by the Platform.

8. Fees and Payment

8.1 Fees are as specified in your selected Subscription plan and any Credit purchase made via the Platform. Current pricing is published at hangrsolutions.com.

8.2 Subscription Fees are billed monthly or annually in advance. Any usage-based charges are billed in arrears at the end of each billing period.

8.3 Payment is processed by our third-party payment processor. By providing payment details, you authorise the processor to charge your payment method for all applicable Fees.

8.4 Hangr reserves the right to suspend access to the Platform if Fees remain outstanding for more than 14 days after the due date.

8.5 All Fees are exclusive of any applicable taxes. Where taxes apply to your purchase based on your location or applicable law, these will be reflected in your invoice.

8.6 Hangr may update Subscription pricing or plan features. We will provide at least 30 days' written notice of changes that materially affect your current plan. Continued use of the Platform after the notice period constitutes acceptance of the updated pricing.

9. Confidentiality

9.1 Each party may have access to the other's confidential information in connection with this Agreement. Each party agrees to keep the other's confidential information confidential and not to disclose it to any third party without prior written consent, except as required by law.

9.2 Confidential information does not include information that: (a) is or becomes publicly available other than through breach of this clause; (b) was already known to the receiving party; or (c) is independently developed by the receiving party without use of the confidential information.

10. Data Protection

10.1 Both parties shall comply with all applicable data protection and privacy laws relevant to their respective operations.

10.2 Hangr's collection and use of personal data is governed by our Privacy Policy, available at hangrsolutions.com/privacy-policy.

11. Warranties and Disclaimers

11.1 Hangr warrants that it will provide the Services with reasonable skill and care.

11.2 EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE PLATFORM AND SERVICES ARE PROVIDED 'AS IS'. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HANGR DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.3 Hangr does not warrant that: (a) the Platform will be uninterrupted or error-free; (b) 3D model outputs will be of any particular quality; or (c) the Platform will meet all of your requirements.

12. Limitation of Liability

12.1 Nothing in these Terms excludes or limits either party's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be lawfully excluded.

12.2 Subject to clause 12.1, Hangr's total aggregate liability to you shall not exceed the total Fees paid by you to Hangr in the three (3) months immediately preceding the event giving rise to the claim.

12.3 In no event shall Hangr be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill.

13. Term and Termination

13.1 This Agreement commences on the date you first accept these Terms and continues until terminated.

13.2 Subscriptions auto-renew at the end of each billing period unless cancelled before the renewal date.

13.3 Either party may terminate this Agreement immediately on written notice if the other party: (a) is in material breach and fails to remedy the breach within 14 days of written notice; or (b) becomes insolvent or subject to insolvency proceedings.

13.4 Hangr may suspend or terminate your access without prior notice if you engage in any prohibited activity under clause 5.

13.5 Upon termination: (a) all licences granted under these Terms cease; (b) you must cease all use of the Platform; (c) Hangr will make your Customer Content and Generated Models available for export for 30 days following termination, after which they may be deleted.

14. Governing Law and Disputes

14.1 These Terms are governed by the laws of Singapore.

14.2 Any dispute shall first be referred to good-faith negotiations. If unresolved within 30 days, it shall be submitted to the exclusive jurisdiction of the courts of Singapore.

14.3 Hangr may seek injunctive or other equitable relief in any jurisdiction to protect its Intellectual Property Rights.